11500 FAQ – All your questions answered in one place

Registering at 11500 takes just 2 to 3 minutes. Three simple steps — personal details, account security, and payment preferences — and you're ready to start betting right away.

Each mobile number can only be used to open one 11500 account. Having multiple accounts is a violation of our terms, and all associated accounts may be suspended. Everything you need is available within a single account.

After registration, a verification link will be sent to the email address you provided. While you can place bets without verifying your email, it's strongly recommended for password recovery and important account notifications.

11500 currently supports the following payment methods:

• bKash – for both deposits & withdrawals
• Nagad – for both deposits & withdrawals
• Rocket – deposits & withdrawals
• Bank Transfer – for withdrawals
• Crypto – Selected Method

No extra charges on any payment method.

The minimum deposit at 11500 is ৳500. However, depositing ৳1,000 or more on your first deposit is recommended to qualify for the 100% welcome bonus. There is no fixed maximum deposit limit, though it may vary depending on your account verification level.

Withdrawals at 11500 are typically processed within 30 seconds to 5 minutes. bKash and Nagad offer the fastest transfer speeds. Bank transfers may take 1–2 business days. KYC verification is mandatory for large withdrawals (৳50,000+).

The minimum withdrawal amount is ৳300. Bonus funds require the applicable wagering conditions to be met before withdrawal. Regular deposited funds can be withdrawn at any time.

Deposits are usually instant. If funds haven't appeared after 5 minutes: 1) Refresh your browser, 2) Save your transaction ID or screenshot, 3) Contact us via Live Chat or at support@11500.biz. We'll resolve it within 15 minutes.

Make your first deposit after registering at 11500 and receive a 100% welcome bonus automatically – up to ৳10,000. No separate code required. Deposit ৳500 and get ৳500 bonus; deposit ৳10,000 and get ৳10,000 bonus.

Wagering means you need to bet your bonus amount a set number of times. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you must place a total of ৳10,000 in bets. Wagering requirements for Sports Betting are generally lower than for casino games. Track your bonus progress anytime in the dashboard.

Refer a friend to 11500 and both of you get rewarded. Share your referral link or code from your profile. Once your friend registers and makes their first deposit, a ৳300 cash bonus will be credited to your account. There's no limit on how many friends you can refer.

Yes, every bonus has an expiry period. The welcome bonus is valid for 30 days, weekly reload bonuses for 7 days, and free bets for 7 days. If the wagering requirement is not met within that period, the bonus will be forfeited. You can always check your bonus status in the dashboard.

11500 covers 30+ sports including cricket, football, badminton, tennis, basketball, kabaddi, volleyball, and hockey. Hundreds of leagues and tournaments are available, including the IPL, BPL, World Cup, Bundesliga, and Premier League.

Live betting means placing bets in real time while a match is in progress. Odds update continuously based on how the game unfolds. Head to the Live Betting tab on 11500 to bet on any ongoing match. Live scores and stats are also available.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases – such as a match cancellation or a technical error in the odds – 11500 will automatically void the bet and refund the stake. Always double-check all details before placing a bet.

The minimum bet at 11500 is ৳10, while the maximum varies by event and market — generally up to ৳5,00,000 per bet. VIP members enjoy access to higher betting limits.

Yes, 11500 is completely safe. We use 256-bit SSL encryption — the same level of protection used by banks. Your personal and payment information is never shared with any third party. Our Privacy Policy to read more.

On the login page Go to and click "Forgot Password?" An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The whole process takes under 2 minutes.

Change your password immediately and contact 11500 via live chat or at support@11500.biz. We will lock your account right away and launch an investigation. If you notice any suspicious activity, don't wait – report it immediately.